RETURN & REFUND POLICY

First, ensure the delivery has come to the right place by matching the details on the Delivery Order to the Purchase Order raised by your own or your business. Before accepting the delivery, please conduct a quality check to ensure the items are not damaged.

We will try our best to ensure that no damaged goods will reach you, but if any cases happened, you can perform the return and refund process with the below conditions:-

• The packaging should also be in original condition in original shipping container as received.
• The returned goods/products will be checked with the receipt together and the goods should be in the good condition.
• If the goods/products has been used or damaged by the customer, there will not be any refund.
• PYRAMID GROCER will also not be responsible if your shipment is lost during the return transit.
• Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation.

Please return your purchase to the following address:
PYRAMID GROCER
LOT, 10 RASTA TAMAN TUN DR ISMAIL
JALAN DATUK SULAIMAN,
60000 KUALA LUMPUR, MALAYSIA

Please contact us at [email protected] or +6017 265 4458 if you have any questions or doubts.